Letting agencies | Engage Property Technology

Letting agencies

The world is changing and so are the expectations of the growing number of people who rent. Tenants demand high levels of customer service, not another reason to complain.

ENGAGE helps letting agencies meet the needs of the modern tenant, now and in the future.

80 %

WANT TO OWN IN THE FUTURE

33 %

INCREASE IN COMPLAINTS FROM LANDLORDS AND TENANTS

24 %

ONLY 24% ARE HAPPY TO RENT NOW

ENGAGE CAN HELP YOU TO WORK SMARTER, SAVE MONEY AND PROVIDE A BETTER SERVICE TO YOUR CUSTOMERS

The ENGAGE communications portal helps letting agents provide better services by enabling tenants to access services online. Residents can log requests, report maintenance issues and manage bills. Companies can post updates on building works or neighbourhood news and customise the portal to match their brand.

It provides an efficient way to deal with fixes, and helps residents find what they need, when they need it. A successful self-service capability not only provides a better service to tenants, it delivers very substantial efficiency savings for letting agents.

The ENGAGE portal gives lettings agents access to:

Pre-tenancy agreements

Pre-tenancy agreements

Payments & balances

Payments & balances

Neighbourhood information

Neighbourhood information

Forums

Forums

Self service maintenance

Self service maintenance

Resident manuals

Resident manuals

Offers & promotions

Offers & promotions

News & events

News & events

  • Pre-tenancy automation –
    this module (TAP) helps guide tenants through application and payments processes
  • Payments and balances –
    tenants can view balances and make ad–hoc payments
  • Self-service maintenance –
    enables tenants to report requests 24 hours a day
  • Tenant front screen –
    with customisable areas for different content types including tenancy documentation and resident manuals
  • Forums –
    allow residents to communicate across set categories enhancing community spirit and providing a perfect soundboard for feedback
  • Neighbourhood information –
    provides tenants with useful information about their local area
  • Offers and promotions –
    provides opportunities for local businesses to promote their services
  • News and events –
    lets you create and publish news items directly to the portal
“Engage Proptech has been a true business partner. They’ve engaged with every aspect of our business – as well as managed some complex and challenging relationships with third party suppliers and stakeholders. And they have continually delivered on their promises.” Anandh Owen, COO, Delancey, UK partner in East Village
Self-service Services Community Professional services