Landlords | Engage Property Technology

ENGAGE is the new heartbeat of the relationship between landlords and their residents. It injects a spirit of community where previously there might have been adversity.

ENGAGE is a self-service communication portal that enables landlords to deliver efficient customer service to their residents. The platform acts as a vital layer on top of existing back office systems, pulling data and displaying key residential information to the user.

In short, ENGAGE removes the pressure on customer services teams so that landlords can concentrate on adding value and satisfying the expectations of residents now and in the future.

£2m

ADDITIONAL REVENUE

VIBRANT COMMUNITY

CREATED AND SUPPORTED

£2m

A YEAR TAKEN IN DEPOSITS

Benefits

ENGAGE brings in £2m additional revenue for Get Living London

Get Living London is a housing management company that was formed following Delancey’s purchase of the Olympic Village, London. The company is responsible for managing the rent of over 1800 flats to the private market in East Village.

The experience

Working with ENGAGE, Get Living London has achieved

Managing so many properties, Get Living London needed to make its lettings, maintenance, rent management and customer engagement processes efficient. The company also wanted to make life engaging and contemporary for tenants, providing them with a self-service portal but also giving them a sense of community in East Village.

Get Living London knew that ENGAGE would allow it to meet these objectives and more.

Through a series of workshops ENGAGE designed processes and workflows that would reduce the headcount requirement for housing management and maintenance management, and improve the speed of letting at East Village. These workflows were then embedded into the Get Living London housing management systems and the ENGAGE portal.

Following the implementation of ENGAGE, Get Living London, and its tenants, started to benefit immediately. Monthly reports analyse portal usage, enabling marketing and operational decisions to be made and providing intelligence to assist with sales and financial forecasting. Meanwhile tenants can access local and relevant news, information and forums in their community.

Opening doors

ENGAGE allows Get Living London to:

Self service maintenance

Self service maintenance

Payments & balances

Payments & balances

Neighbourhood information

Neighbourhood information

Forums

Forums

  • Manage applications online
  • Make initial payments
  • Manage referencing
  • Allow e-signing of contracts
  • Split tenants into groups according to location and other criteria
  • Provide tenants with full self-service capabilities
  • Share targeted and relevant news stories with tenants
  • Provide open and closed forums for tenants
  • Share local business offers with tenants
“I have never encountered an IT provider that has demonstrated such a commercial focus for and on behalf of a client... I would not describe Engage as a consultancy, or even as an IT partner. They have been a true business partner.” Anandh Owen, COO, Delancey, UK partner in East Village
Self-service Services Community Professional services